Please arrive 10 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment.
Our employees work as a team. If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made available to you.
- We regret that we cannot be responsible for loss or damage to personal articles.
- Please keep all valuable items with you during your service.
- Please advise our staff of any allergies or sensitivities you may have.
- No pets are allowed in the salon.
We know things happen and we understand that the occasional last minute cancellation will happen from time to time. We will continue to track guests’ last minute cancellations and no shows. If you do not show up for your scheduled appointment or cancel it with less than 12 hours’ notice, our system will now “flag” your account and we will require a credit card number on file in order to reserve another appointment, but no charge will be made at this time. If you do not show up for your scheduled appointment or cancel it with less than 12 hours’ notice a second time, your card on file will be charged 100% of the scheduled service cost.
We hope this policy will help to cut down on no-shows and last minute cancellations and, therefore, allow us to accommodate more of our guests and continue to offer the Stem Experience. You may notify us of cancellation via phone call, voicemail, email, or Facebook Message.
All prices are subject to change at the discretion of management.
Tipping is left to the discretion of our clients. Tips can be added to credit card charges. Gift certificates do not include gratuities.
Methods Of Payment
We accept Visa, MasterCard, Discover, & AmEx as well as cash or debit cards and personal checks. We do not accept third party checks. There will be a $35.00 returned check fee in addition to the returned amount for any returned checks on our account.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within one week of the original service. In the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician. We do not offer refunds for any hair services. Stem Hair and Body Salon will not be liable nor redo hair color that has been done outside of our salon.
Prices and services may vary per location and are subject to change without notice. Please consult your service provider.
Retail Return Policy
Thank you for shopping with us! Haircare products may be exchanged with an original receipt within 30 days of the original purchase if they are unopened, only used once, or otherwise approved by management. Skin care and makeup are FINAL SALE.